Privacy Policy
Effective Date: 28 February 2025
Last Updated: 20 January 2026
1. Introduction
This Privacy Policy explains how Solutions Makers Ltd (“Solutions Makers”, “we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website (solutionsmakers.co.uk) or engage with our services.
By providing your data to us, you confirm that you are over 18 years old.
Solutions Makers Ltd is the data controller and responsible for your personal data.
Contact Details
Legal Entity: Solutions Makers Ltd
Email: info@solutionsmakers.com
If you have any concerns about how we use your data, please contact us first. You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To ensure the information we hold is accurate, please notify us of any changes by emailing info@solutionsmakers.com.
2. Data We Collect
We may collect and process the following types of personal data:
- Identity Data: name, title, date of birth, gender.
- Contact Data: address, email, telephone number.
- Financial Data: bank or payment details.
- Transaction Data: payments and services purchased.
- Technical Data: IP address, browser type, device information, website usage.
- Profile Data: preferences, feedback, interests.
- Usage Data: interactions with our website and services.
- Marketing Data: your preferences for receiving updates from us.
We may also use aggregated data (statistical or demographic data), which is not considered personal unless combined with identifying data.
Sensitive Data
We do not intentionally collect sensitive data (e.g. health, beliefs, ethnicity, sexual orientation, etc.) unless it is essential for our service delivery (e.g. relevant health insights shared during coaching). In such cases, we will ensure lawful basis and obtain your explicit consent.
3. How We Collect Your Data
We collect data via:
- Direct interactions: completing forms, subscribing, purchasing services, feedback, email, or phone communication, payment processors, or platforms like scheduling software.
- Automated technologies: we do NOT use cookies and analytics that collect technical data as you browse.
- Third parties: we do NOT sell, trade, exchange, or provide your data to any third parties. Payment processing platforms, banks or client end software that you will use is subject the provider’s data privacy rules.
4. How We Use Your Data
We use your data only when legally permitted, including:
- To fulfil our contract with you (e.g. service delivery).
- For our legitimate business interests.
- To comply with legal obligations.
- With your consent, particularly for marketing communications.
Marketing Communications: You will receive marketing from us if you’ve requested information, signed up for services, or opted in. You may opt out at any time by contacting info@solutionsmakers.com.
We do NOT share your data with third parties for marketing purposes, unless you give us explicit consent.
5. Disclosures of Your Data
We may share your data with:
- Professional advisers (lawyers, accountants, insurers) as required by your contract.
- Regulatory bodies, as required by law, such as HM Revenue & Customs (HMRC) and other authorities based in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
- Medical or wellbeing professionals (only with your consent as stated in our Service Agreement).
- Third parties in the event of a business merger or sale.
We require all partners to respect your data and act in accordance with UK GDPR.
6. International Transfers
We store your personal data in the UK. Your data are fully protected under the Data Protection Act 2018 and the UK General Data Protection Regulation (the UK GDPR) which is collectively known as Data Protection Legislation. Some of our third-party service providers may be based outside the EU and/or European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the UK, EU or EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Contact us at info@solutionsmakers.com for more information on international transfers.
7. Data Security
We have implemented appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, misuse, or disclosure. In addition, we limit access to your personal data to those employees, agents, authorised personnel, and other third parties who have a business need to know such data. They are bound by confidentiality. They will only process your personal data on our instructions, and they are bound by confidentiality.
In the unlikely event of a breach, we will inform you and relevant authorities as required by law.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Customer data (e.g. Contact, Identity, Transaction Data) is retained for at least six years for tax compliance.
- Our session notes are retained for a minimum of 1 year, as required to maintain our accreditations and certifications.
- Personal health information is retained for no more than 30 days according to the UK GDPR guidelines.
- In rare cases, anonymised data may be retained for research or analytics indefinitely.
You may request deletion of your data at any time (see section 9). To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
Learn more about these rights at: https://ico.org.uk/your-data-matters/
To exercise your rights, contact: info@solutionsmakers.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to legitimate requests within 30 business days. Occasionally, it may take us longer than 30 business days if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.
10. Third-Party Links
This website may link to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for their privacy policies. We encourage you to review their policies before submitting personal data.
11. Other Important Notes
To support your programme experience:
- We may keep written notes (stored securely and password-protected).
- Audio/video recordings are only made with consent and stored locally (not in the cloud), using first names and dates only.
- We may retain session logs (names, dates) to verify coaching hours for professional accreditation.
- The institutions, associations, or programmes with which we are certified may audit this log, but they are also bound by GDPR.
You can request to view, correct, or delete any records held about you.
12. Cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
We use cookies to enhance your experience. You can set your browser to refuse cookies, but this may affect website functionality.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
For questions or concerns about this policy, email us at info@solutionsmakers.com.